Refund policy

All sales are final, and we do not accept returns. However, in the event that an error has been made on our part with your order, you are eligible for a return. Please contact us at femmeninashop@gmail.com for assistance. 

Costumer Service

We strive to respond to all inquiries within 1 to 4 business days, depending on the volume of requests. We kindly ask for your patience and assure you that we will address your inquiry as soon as possible.

 

Out of stock products 

In the event that an item is unavailable, we will issue a refund for the out-of-stock item and exclude it from the final invoice. The remaining items in your order will be promptly shipped to you.

Chargeback Policy

Prior to initiating a chargeback, we urge customers to reach out to our customer support team for issue resolution. In cases where a chargeback is raised without prior communication and valid justification, we retain the right to enforce penalties, including an immediate and permanent account ban from our services, loss of warranties/support, and potential legal action to recover losses. Our commitment to fair dispute resolution is aimed at maintaining a positive customer relationship, and we encourage open communication to address concerns without resorting to chargebacks. By using our products/services, customers acknowledge their understanding and acceptance of this policy.