Fee for Wrong Address orders
Fee for Wrong Address orders
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Listing to resend Wrong address orders
PLEASE MAKE SURE: when you checkout for this FEE listing, you enter in the “special specifications” box, your prior order number.
This listing permits to make a shipping label of 5 products maximum or one item of clothing maximum. It covers shipping label, labor and taxes.
[If it is more items please contact us to make a personalized listing]
We are a small business and we have to charge this fee to cover the costs of the new shipping label, labor and taxes. We are still losing money but doing this will help us cover part of it.
Wrong addresses Policy
We kindly encourage you to carefully verify your address before finalizing your order. While we may be able to make changes if notified promptly, this is not always guaranteed. Orders are typically processed and shipped within 5 to 48 hours. Our customer service team strives to respond to inquiries within 1 to 4 business days, depending on the volume of requests. Please note that response times may be longer due to high demand making it impossible to change the address in time. We would resend the item for free but we realized this can be a scam tactic from costumers or costumers truly forgot to verify the address. Unfortunately this is happening a lot to us and it has come to many losses to our business, we have now decided to charge an extra shipping fee and product fee to resend the order if the (wrong address) order has already been shipped.
